Experience Great Service
“We accomplished this award in ten categories ( including landscaping, lawn and yard work, mulch and topsoil, stone and gravel, tree service, drain pipe installation-exterior and landscaping-hardscaping and pavers) by keeping our services focused on quality, and by dealing with each property individually with a focus on the end result. We work with each client one on one, to come to the end result: a property transformation that they are happy to pay for. We do this by giving the customer a turnkey operation with close attention to detail, and usually results in something better than what they initially expected.”
-Ryan Houston
Lawn-N-Order Founder, Owner, Operator
Ryan does the consulting, planning, proposal writing and he oversees most of the larger landscape jobs and projects. Ryan is a native of WNC, and he has twenty-seven years experience with the region’s plants and wildlife. This contributes to his overall knowledge of landscaping in the area. Ryan knows how to plant hardy and maintenance free landscapes that will thrive in the mountains of WNC for many years to come. It can be tough to landscape here in this part of the mountains, and Ryan has an incredible amount of experience in dealing with sloping properties and problems such as erosion, water runoff, and hillside plantings. Experienced, uniformed and qualified LAWN-N-ORDER team members perform all work with a job supervisor on each property site to ensure Ryan’s standard of excellence is upheld in every aspect of the operation.
My design approach with each client:
I like to give each client my full attention starting with the first meeting and interview. I listen to the needs of each homeowner, and try to plan every design in a way that meets and exceeds their expectations. I look for the the areas of need that brought us together as described by each client. After listening to their desires, I weigh in with the direction on how I feel those needs are going to best be met. Often times, a client’s perceptions change when I explain how I perceive the problem such as a drainage issue or erosion control. In the matter of aesthetics, I ask many diverse and extremely specific questions with regards to their tastes, their likes, their dislikes, their desired color, prefered textures and overall style in general. I use this information to curve and direct my approach to their individual project. Then, with a sense of their design style, I can accurately recommend other features that I feel they will like. I give them my professional recommendations in order to help my clients narrow down all the various possibilities and choices they have for their design. I use my experience and then narrow down hundreds of possibilities to two or three options based on hardiness, longevity, efficiency and value. This method works when narrowing down on most any plant or material in the landscape or hardscape. This gives the client an easier choice to make without any confusion and delights them with the easier process.
How I work with each client:
After meeting with my client, I take all the needs and list of work and materials from our discussion and write a very detailed report. The report gives clear and concise detail about each segment of the job and how it will be accomplished from start to finish. Materials, deliveries and labor charges are all listed by quantity and description so the client can see the obvious structure and plan of work rather than just an assumed number one might get on some estimates. I like the client to see where the money will be spent. I want them to see and understand that their project is well planned with a full description and quality materials are being used. Sometimes several meetings are scheduled to go over specifics and explain the overall finished project that will be delivered. This gives confidence to our continued loyal clients that work with us.
Once the project begins:
We try to make every effort to communicate with our clients prior to beginning a project to understand their needs and accomplish the task contracted. Once we are on sight, our staff works with a high level of care to get the job done as quickly and efficiently as possible. While on property, we like to keep the crew on task without interruptions to the project; therefore at different intervals in the process, we can schedule discussions about the project to clarify any questions that arise. We can be reached by phone or email to schedule. On the final walk through, we join our clients to observe the property or finished project to address maintenance (how to care for a new installation) of the property and any future needs they may have forthcoming. When our clients are completely satisfied with the project, we are too and look forward to a lasting and memorable relationship.
We provide unique and sustainable landscape design solutions and are aware of your budget. We stand strongly behind a promise to give quality service with attention to all the details around your home as if it were ours. We focus on proper design principles and excellent service and would love to be the one you call for your next outdoor project! If you are ready to get your property looking its best, give us a call at 828-712-1590 , 774-1590 or contact us on our online form.
Lawn-N-Order Landscaping will assist you in your decision making process and provide you with a comprehensive assessment of any problem areas and potential solutions to your landscaping and property needs.
Our Dedication to Customer Service
Customer service has been the bedrock of LAWN-N-ORDER LANDSCAPING and our client’s have certainly taken notice! We are proud to announce that LAWN-N-ORDER LANDSCAPING has been awarded the Angie’s List Super Service Award for an incredible 4 years in a row. Proudly serving Asheville and surrounding area, LAWN-N-ORDER LANDSCAPING has earned the service industry’s coveted 2017 Angie’s List Super Service Award in a whopping 10 Categories. We are proud of our achievements, and rest assured that we will not be stopping here. Our dedication to providing you with the very best in customer service remains as our top priority, and we thank all of you, our amazing customers, for helping to make LAWN-N-ORDER a 4 time Super Service Award Winner.
“Only about 5 percent of the landscape companies in Asheville/Buncombe County have performed so consistently well enough to earn our Super Service Award… It’s a really high standard.”
-Angie Hicks
Angie’s List Founder
