Experience Great Service
My Design Approach
Throughout an entire project we give out clients our full attention starting with a personal consultation. I listen to the needs of each homeowner, and try to plan every design in a way that exceeds their expectations. I look for the the areas of need that brought us together as described by each client. After listening to their desires, I weigh in with the direction on how I feel those needs are going to best be met. Often times, a client’s perceptions change when I explain how I perceive the problem such as a drainage issue or erosion control. In the matter of aesthetics, I ask many diverse and extremely specific questions with regards to their tastes, their likes, their dislikes, their desired color, prefered textures and overall style in general. I use this information to curve and direct my approach to their individual project. Then, with a sense of their design style, I can accurately recommend other features that I feel they will like. I give them my professional recommendations in order to help my clients narrow down all the various possibilities and choices they have for their design. I use my experience and then narrow down hundreds of possibilities to two or three options based on hardiness, longevity, efficiency and value. This method works when narrowing down on most any plant or material in the landscape or hardscape. This gives the client an easier choice to make without any confusion and delights them with the easier process.
Our Plan
After meeting with my client, I take all the needs and desires from the consultation and write a very detailed report. This report consists of clear and concise details about each segment of the job and how they will be accomplished from start to finish. Materials, deliveries and labor charges are all listed by quantity and description so the client can see breakdown of cost. I like the client to see where the money will be spent.We believe in full transparency with our clients, especially when finances are involved. Depending on the project, several meetings may be scheduled to go over specific details to ensure that we shatter expectations and explain the overall finished project that will be delivered. This gives confidence to our continued loyal clients that work with us.
Your Landscape Installation
We try to make every effort to communicate with our clients prior to beginning a project to understand their needs and accomplish the task contracted. Once we are on site, our staff works with a high level of care to get the job done quickly while still maintaining the high standards our company is known for. Focus is crucial and we strive to eliminate any interruptions to the project; therefore at different intervals in the process, we can schedule discussions about the project to clarify any questions that arise. We can be reached by phone or email to schedule. On the final walk through, I will personally join our clients to observe the finished project and explain proper maintenance (how to care for a new installation) of the property in order to keep your investment looking as best as possible. When our clients are completely satisfied with the project, we are too and look forward to a lasting and memorable relationship.
We provide unique and sustainable landscape design solutions and are aware of your budget. We stand strongly behind a promise to give quality service with attention to all the details around your home as if it were ours. We focus on proper design principles and excellent service and would love to be the one you call for your next outdoor project! If you are ready to get your property looking its best, give us a call at 828-712-1590 , 774-1590 or contact us on our online form.
Our Dedication to Customer Service
Customer service has been the bedrock of LAWN-N-ORDER LANDSCAPING and our client’s have certainly taken notice! We are proud to announce that LAWN-N-ORDER LANDSCAPING has been awarded the Angie’s List Super Service Award for an incredible 4 years in a row. Proudly serving Asheville and surrounding area, LAWN-N-ORDER LANDSCAPING has earned the service industry’s coveted 2017 Angie’s List Super Service Award in a whopping 10 Categories. We are proud of our achievements, and rest assured that we will not be stopping here. Our dedication to providing you with the very best in customer service remains as our top priority, and we thank all of you, our amazing customers, for helping to make LAWN-N-ORDER a 4 time Super Service Award Winner.
“Only about 5 percent of the landscape companies in Asheville/Buncombe County have performed so consistently well enough to earn our Super Service Award… It’s a really high standard.”
-Angie Hicks
Angie’s List Founder
